Children and adolescents at the centre

Article 19 of the UN Convention on the Rights of the Child


Article 19 of the UN Convention on the Rights of the Child, which is integrated as a part of Norwegian law, states that it is a child’s right to be protected from all forms of physical and emotional violence

"violence in the family harms the child’s fundamental experience of safety.

Safety is the foundation for growth and development" (ATV)

Children accompanied by a parent have lived at the crisis centre for as long as it has existed. It is only recently that children have come to be regarded as primary residents, rather than merely as an accompanying child of a resident. Recent research has provided us with knowledge about the consequences to children from living in a violent relationship. This has led us to place stronger focus on the child and to take children more seriously as residents having inherent rights. This means that we speak with parents and with children about how it is to live here with us, and about what will happen in the future. Children themselves choose whether they want to talk about what they have experienced. It is important that children get the time to put into their own words what they have gone through, and that we adults show respect and listen to what they have to say. We make provisions for routines and activities that make children have confidence in us. The confidence of adults is instilled gradually throughout their stay, and we find children becoming trustful as they get to know us.
The crisis centre is an acute intervention measure for parents and children who experience violence in close relationships; it is not an optimal place in which to grow up. We make an effort to ensure that the residence time with us is as short as possible, and that the stay is best fitted to the needs of children. We cooperate with a kindergarten and school to made the best provisions for children, provided the safety of the children is ensured. You can read more about what we offer children under the title “What we can offer”, under “Our services”. Many of the adults who come to us have thought about and assessed how difficult it is for their children to be removed from their normal environment and put in the crisis centre, and many feel they do not want to do that to their children. As a parent, you need to know that we are aware that you want to provide a safe home for your children along with your partner. You had no way of predicting the abuse that you and your children have experienced. Life is often never the way we want it to be; what is important is what you do as a parent in the situation you and your children are experiencing right now. There is always a way out of a life in violent circumstances. Children absorb more than you think. They sense and feel what is going on in the home, and they are aware of the poor atmosphere even if they don’t say much. Children want the traumatic atmosphere to end, and our focus is on seeing and hearing the children when they arrive at the centre. The personnel at the centre promise to take care of you and your children when you come to the centre.

All children are everyone’s responsibility

forside brosjyre. foto. Om krisesentrenes tilbud til alle som jobber med barn, By clicking on the brochure image to the left, you can read more about the crisis centre’s offers to everyone who works with children.

Brochure, Norwegian Crisis Centre Secretariat, 2013.

The brochure can be ordered in the following languages:
The brochure is free

To children and young people

Lekerom. Foto.

"Bosse" and "Ormen Lange" are waiting for a reading session with the children.

If you are a child or adolescent reading this page because you are a victim of neglect, abuse or violence at home, you can contact us 24 hours a day at telephone number 76 12 23 30, and we will help you through the system so that you get the help you need. Remember that it is always a good idea to talk with someone when times are hard. You can also contact the school nurse, contact teacher or other adults you trust.
You can also ring the Vesterålen Child Welfare agency at 76 10 81 00 or send an e-mail to, in the period from Friday 15:30 to Sunday.09.00 you can ring 979 93 800. If you think it is hard to do on your own, you can get someone to make the call together with you. All the agencies we list here are able to help you. You can also go to and find the telephone number of the Child Welfare agency in the municipality where you live. Many think the Child Welfare agency is risky, because they hear rumours about children being taken from their parents. You need to know that the Child Welfare agency removes children as the very last resort after first trying everything else, and only so that you have a better life. They can set up various help measures in your home and support you and your parents in finding a way to make life better for you. Read more about this at

If you think it is hard to talk about problems with someone face-to-face, you can ring, free of charge and without giving your name, Alarmtelefon 116 111 for children and adolescents. You can get more information about the alarm telephone

You can also talk free of charge and without giving your name with on their chat system. Ring them at 800 33 321, or send them an e-mail. At Kors på halsen (Cross My Heart), you will find Red Cross experts who will listen to what you have to say and will help you if you want them to.